Privacy Policy - Sanam Games
1. Introduction
Welcome to Sanam Games! This Privacy Policy explains how Sanam Games ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our mobile games, websites, and related services (collectively, the "Services").
We are committed to protecting your privacy and ensuring transparency about our data practices. This policy applies to all our games and services, regardless of how you access them.
2. Information We Collect
2.1 Information You Provide Directly
- Account Information: Username, email address, password, profile picture, and other account details
- Payment Information: Billing details for in-app purchases and subscriptions (processed by third-party payment providers)
- Communications: Messages you send through customer support, social features, or feedback forms
- User-Generated Content: Content you create or share within our games
2.2 Information Automatically Collected
- Device Information: Device model, operating system, unique device identifiers, IP address, mobile network information
- Gameplay Data: Game progress, achievements, scores, preferences, session duration, features used
- Usage Analytics: How you interact with our games, crash reports, performance data
- Location Data: Approximate location based on IP address; precise location only with your consent
- Advertising Data: Advertising identifiers, ad interaction data, preferences
2.3 Information from Third Parties
- Social Media: Information from connected social media accounts (with your permission)
- Advertising Partners: Information from advertising networks to deliver relevant ads
- Analytics Providers: Aggregated usage statistics and performance metrics
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Provision
- Provide, maintain, and improve our games and services
- Create and manage user accounts
- Process in-app purchases and subscriptions
- Enable social features and multiplayer functionality
- Provide customer support and respond to inquiries
3.2 Personalization and Analytics
- Customize gameplay experience and content
- Analyze usage patterns to improve our services
- Conduct research and development for new features
- Generate statistical and analytical insights
3.3 Marketing and Communications
- Send promotional materials and updates (with consent where required)
- Deliver targeted advertising within our games
- Notify you about new games, features, or services
- Conduct surveys and market research
3.4 Legal and Security
- Detect, prevent, and address fraud and security issues
- Enforce our Terms of Service and other policies
- Comply with legal obligations and respond to legal requests
- Protect our rights, property, and safety
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area, UK, and Switzerland, we process your personal data based on:
- Contract Performance: To provide our services and fulfill our contractual obligations
- Legitimate Interests: To improve our services, conduct analytics, and ensure security
- Consent: For marketing communications, targeted advertising, and optional features
- Legal Compliance: To comply with applicable laws and regulations
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
5.1 Service Providers
We share information with trusted third-party service providers who assist us in:
- Game analytics and crash reporting
- Advertising networks and measurement partners
- Payment processing and subscription management
- Customer support and communication platforms
- Cloud hosting and data storage services
5.2 Business Transfers
In connection with mergers, acquisitions, or sale of business assets, your information may be transferred to the acquiring entity.
5.3 Legal Requirements
We may disclose information when required by law, legal process, or to:
- Comply with legal obligations
- Protect and defend our rights and property
- Investigate potential violations of our Terms of Service
- Ensure user safety and security
5.4 Aggregated Data
We may share aggregated, anonymized information that cannot identify individual users for research, marketing, or analytical purposes.
We do not sell your personal information to third parties.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Fulfill the purposes outlined in this policy
Specific Retention Periods:
- Account data: Until account deletion plus up to 30 days for backup systems
- Gameplay data: Up to 3 years from last game activity
- Support communications: Up to 2 years
- Marketing data: Until you unsubscribe or withdraw consent
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including countries that may have different data protection laws. We implement appropriate safeguards to protect your information, including:
- Standard Contractual Clauses approved by relevant authorities
- Adequacy decisions where applicable
- Other legally recognized transfer mechanisms
8. Your Rights and Choices
8.1 General Rights
- Access: Request information about the personal data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Request limitation of processing in certain circumstances
8.2 Marketing and Advertising
- Unsubscribe: Opt out of marketing communications via unsubscribe links or account settings
- Targeted Ads: Opt out through device settings or advertising preference centers
- Push Notifications: Disable through device or game settings
8.3 Regional Specific Rights
California Residents (CCPA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising privacy rights
EU/UK Residents (GDPR):
- Right to withdraw consent at any time
- Right to object to processing based on legitimate interests
- Right to lodge complaints with supervisory authorities
9. Children's Privacy
Our games are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it promptly.
For users between 13-16 years old in the EU, we require parental consent for certain data processing activities as required by law.
10. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and employee training
- Incident response procedures
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
11. Third-Party Services
Our games may contain links to or integrate with third-party services, including:
- Social media platforms
- Advertising networks
- Analytics providers
- Payment processors
These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before using their services.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through:
- In-game notifications
- Email communications
- Updates to our website
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For EU residents, you may also contact your local data protection authority if you have concerns about our data processing practices.
14. Regional Specific Information
14.1 Saudi Arabia
We comply with Saudi Arabia's Personal Data Protection Law and related regulations governing data processing within the Kingdom.
14.2 European Union/UK
Our legal basis for processing and your rights are detailed in sections 4 and 8 above. Our EU representative contact information: [To be added if required]
14.3 California
California residents have specific rights under the CCPA as outlined in section 8.3. To exercise these rights, contact us at Hi@sanamgames.com.
14.4 Canada
We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.